I. Delivery Time and Scope
Shipping location
All orders are dispatched from the warehouse in Greece, covering the European Union and major countries around the world (except for restricted areas).
Processing time
Orders will be dispatched within 15 to 30 working days after payment confirmation (this period may be extended for custom-made items or during peak seasons).
You will receive an email notification containing the logistics tracking number, which can be tracked in real time through the official website.
Ii. Freight and Customs Duties
Freight calculation
Within the European Union: Standard shipping fee is €5.99. Free shipping for orders over €80.
International orders: Shipping fees are automatically calculated based on the destination, and the final amount is displayed on the checkout page.
Tariff policy
Eu buyers do not need additional tariffs. Tariffs for non-EU regions shall be borne by the recipient. It is recommended to check local regulations in advance.
Iii. Logistics Cooperation and Timeliness
Carriers: DHL, UPS and Hellenic Post, automatically match the best plan based on the destination.
Reference time limit
Eu: 5-10 working days
North America/Australia: 10-20 working days
Other regions: 15 to 30 working days
Iv. Special Notes
Pre-sale items: The page will clearly indicate “Pre-sale”, and the delivery time may exceed 30 days.
Delayed processing: In case of extreme weather or holidays, we will notify you by email and offer a €5 coupon as compensation.
V. Contact Us
Have questions about transportation? Please email to 【trainingism@csaoutdoorssc.com 】